LJB Legal's Core Values
Our entire team operates by the following core values:
- We GET IT DONE
Clients trust us to handle their case properly and effectively and we take it seriously. Regardless of the obstacles in our way – slow-moving government agencies, tight-fisted insurance companies, overworked medical providers, and more – we have to deal with these issues, and still at the end of the day – GET IT DONE!
We are hard-working and expect excellence from ourselves and others. Our clients and fellow team members are counting on us.
- We DO THE RIGHT THING
The legal practice pulls us in many directions and gives us many choices to make throughout the course of a day, a week, a year – an intake, a case, a settlement – and those choices are often difficult. The correct choice – always – is to do the right thing.
Our team is solutions-oriented. We problem-solve and see opportunities in the challenges and are focused on resolutions.
Even if the right thing is painful – like telling a client they do not have a case, not allowing a client to lie about the facts, or just listening to a distraught client get some things off their chest.
By doing the right thing – we protect our clients, our firm, our team, and our reputation.
- We OWN IT AND OPERATE WITH TRANSPARENCY
We operate with honesty and integrity. Our team members do what they say or tell you they cannot. We take responsibility and don't look to pass the buck or make excuses.
Whatever we do we own it. From our victories to our marketing to our failures and mistakes – we own it. We truly believe with great responsibilities – helping clients through difficult times – comes great expectations. We own those expectations by creating them, embracing them, and then delivering on them.
And, we do so while operating with transparency. From our external communications with clients, courts, care providers, and others – to our internal communications with our team – we don’t play games, we don’t hide the ball, and we keep things in the open. This fosters trust, compassion, and respect both externally and internally.
- We COMPASSIONATELY MAKE A DIFFERENCE EVERY DAY
Our clients come to us usually at difficult moments in their lives – they are sick and can no longer work; they were hurt in a crash and don’t know how to get or pay for medical treatment – they look to us for help and we are there to provide it with compassion.
We treat all with compassion and respect. We understand everyone has challenges. Our team members are emotionally intelligent listeners with positive attitudes.
Good legal help can be found in many places – but we separate ourselves by listening, communicating, and providing compassion.