LJB Legal's Core Values
Our entire team operates by the following core values:
- We GET IT DONE
Clients trust us to handle their case properly, effectively and we take it seriously. Regardless of the obstacles in our way – slow-moving government agencies, tight-fisted insurance companies, obstinate former spouses, overworked medical providers, and more – we have to deal with these issues, and still at the end of the day – GET IT DONE! Our clients and fellow team members are counting on us.
- We DO THE RIGHT THING
The legal practice pulls us in many directions and gives us many choices to make throughout the course of a day, a week, a year – an intake, a case, a settlement – and those choices are often difficult. The correct choice – always – is to do the right thing.
Even if the right thing is painful – like telling a client they do not have a case, not allowing a client to lie about the facts or just listening to a distraught client get some things off their chest.
By doing the right thing – we protect our clients, our firm, our team, and our reputation.
- We OWN IT AND OPERATE WITH TRANSPARENCY
Whatever we do we own it. From our victories to our marketing to our failures and mistakes – we own it. We truly believe with great responsibilities – helping clients through difficult times – comes great expectations. We own those expectations by creating them, embracing them, and then delivering on them.
And, we do so while operating with transparency. From our external communications with clients, courts, care providers, and others – to our internal communications with our team – we don’t play games, we don’t hide the ball, and we keep things in the open. This fosters trust, compassion, and respect both externally and internally.
- We COMPASSIONATELY MAKE A DIFFERENCE EVERY DAY
Our clients come to us usually at difficult moments in their life – they are sick and can no longer work; they were hurt in a crash and don’t know how to get or pay for medical treatment; their marriage has fallen apart and their emotions are a roller coaster – they look to us for help and we are there to provide it with compassion.
Good legal help can be found in many places – but we separate ourselves by listening, communicating, and providing compassion.
The LJB Way
In 2010, Loyd Bourgeois opened his law firm on River Road in Luling. For many years, he was a true solo practitioner with no additional staff. In those days, he practiced mostly disability law, both Social Security Disability and ERISA Long-Term Disability (the kind usually provided by an employer.)
Past clients were regularly asking if he handled car accidents and other personal injury cases. Other times, they would call complaining that they had hired another attorney in the city for their auto injury case, but just did not get the attention, information, or family atmosphere that they experienced at Bourgeois’ office. He was driven to help his clients through their legal trials and decided to expand into personal injury.
The firm began to grow and with it came the need for some additional office staff. Bourgeois made his first hire.
The entire time he was also getting asked to handle family law matters. A past client was now getting a divorce, or their sister was in a child custody battle. Bourgeois regularly turned these cases down. He had made his reputation doing disability and injury law, and he just was not interested in venturing into family law and dealing with issues such as child custody, spousal support, divorce, and property division.
But then things changed for him. Bourgeois said the main thing that opened his eyes was a past client who told him “you say you help during life’s tough times (disability and personal injury), but divorce is one of the toughest times people face and I need your help.” And shortly after that a close family member went through a divorce and came to him for guidance. Bourgeois says that what he learned in helping him transformed him and his way of thinking for the better.
He began taking those cases from former clients and the people they referred. Word began to spread, and the family law business picked up. His staff grew by a couple more. The firm found itself on Expertise.com’s lists of Best Family Lawyers in New Orleans and Best Divorce Lawyers in New Orleans.
Another office was opened in Metairie and then the Luling office moved to a larger space after Hurricane Ida.
“When I opened the firm, I wanted to feel good about the work I was doing and know that I was truly helping people and contributing to my community. I wanted to help as many people as possible. Every decision I have made since then has been driven with that goal in mind.”
Our firm is different because we believe we are different and the way we treat people – team members, clients, other attorneys, callers, and really anyone we interact with – shows we are different.
Our core values make us different. They give us a purpose and are a guiding beacon for those moments of indecision.
But more than that, our core values are the way we operate on a day-to-day basis. They are our difference.