Most people we talk to have never been in this situation before and they're wondering if their experience is normal. We wanted to find out. What is a "normal" insurance claim experience like right now?

We've analyzed and tallied the results. Some are surprising. Some not so much. (Are you just shocked to learn that most people don't rate their insurance company highly? How stunned are you to know that most people don't think their initial estimate was fair?)

Infographic of Hurricane Ida Insurance Claim Experience at 30 days

How Does Your Insurance Company Compare to Others?

We asked respondents to rate their insurance companies at this point 1-month post-storm with an A, B, C, D, or F.

The most common grade given to the insurance companies at this point was a D.

Although Scottsdale was only mentioned twice and National General and Nationwide once each, they were the standouts earning all A ratings.

Of insurance companies that were reported 3 or more times, Farm Bureau had the highest rating with a B average and Occidental had the lowest with an average F rating.

Of the insurance companies with 3 or more ratings, here are their averages on a 4 point grading scale just like they use in school. (A=4, B=3, C=2, D=1, F=0)

Insurance Company Average Grade
Farm Bureau 2.8
Progressive 1.625
Maison 1.6
State Farm 1.57
GeoVera 1.5
Lighthouse 1.5
UPC 1.5
Banker's Insurance Group 1.29
Allstate 1.27
Allied Trust 1.18
America's 1
Southern Fidelity 1
Occidental .333

What Kind of Insurance Coverage Do People Have?

93.3% of respondents had hurricane coverage in their main policy.

Of the 6.7% who did not, 66.7% had a separate wind/hurricane policy.

Leaving 2.2% of respondents with no wind/hurricane coverage for their homes.

85.6% of respondents were covered by flood insurance.

28.1% of respondents were not aware of the amount of their hurricane deductible before Ida made landfall.

What Kind of Damage Did Most People Sustain?

95.9% of respondents had wind/rain damage while 4.1% of respondents had a combination of flood and wind/rain damage. No one reported having only flood damage.

Where do People's Insurance Claims Stand?

Home Inspection

At one-month post-storm, 95.9% of respondents had already had their homes inspected by a field adjuster even though the Insurance Commissioner of Louisiana had extended the deadline for insurance companies to initiate claims to 60 days post storms.

State Farm and Allstate were the only 2 companies that did not have 100% of their inspections done, however they were also the two insurance companies with the most responses in our survey.

Initial Estimate

Of those whose homes had already been inspected, 61.2% had received their initial estimates from the insurance company.

Only 31.3% of those people found the initial estimate to be fair.

American National, National General, Nationwide, and Scottsdale all had only 1 or 2 responses in our survey, but all had 100% of respondants who believed their initial estimates were fair.

Of insurance companies with 3 or more responses, Farm Bureau had the highest percentage of claimants who believed their insurance estimates were fair with 75% of their respondents feeling that the initial estimate was a fair amount of compensation for their damages.

ASI, Banker's Insurance Group, Lighthouse, and Occidental all did not have a single respondent who had so far received an initial estimate and therefore they could not be evaluated for fairness.

Payment

79.2% of people have received no money at all from the insurance company at the 30-day mark, with only 20.8% of people having received any amount of partial payment.

5% of respondents reported receiving full and final payment.

About Our Hurricane Ida Insurance Claim Experience Survey

Our informal survey was held online and accepted responses for 10 days from September 29, 2021 to October 8, 2021. There were 120 responses and 85% of responses were from St. Charles Parish.

Loyd J. Bourgeois
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Nationally recognized attorney dedicated to fighting life's legal battles with compassion and care
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