When someone hires us as their Metairie personal injury lawyer after an accident, we want them to know what they should expect of us. And what exactly we expect of them. A strong attorney-client relationship is essential to successfully navigate a case against an insurance company. Every case will be stressful (some more than others) and many can take years to resolve (although we hope this is not the case).
What You Can Expect From Us as Your Personal Injury Attorney
We GET IT DONE
Clients trust us to handle their case properly and effectively
FREE Confidential Case Review (985) 240-9773Guidance
No two cases are the same. Your injuries, your goals, and your challenges are unique. We take the time to understand your situation so we can guide you toward the best possible outcome—one that puts you and your needs first.
You won’t have to figure it out alone. We’ll walk with you through every step, explain your options clearly, and help you make informed choices that protect your future.
We DO THE RIGHT THING
The correct choice – always – is to do the right thing.
FREE Confidential Case Review (985) 240-9773Ethical Standards
At LJB Legal, we don’t play games, plain and simple. That’s our number one rule, and it guides everything we do.
We take ethics seriously because you’re trusting us with something important. That means:
- Your money stays in a separate account from ours, always.
- We follow the law, no exceptions.
- We stay loyal to our clients and avoid anything that creates a conflict of interest.
- We’re honest with you and with the court, every step of the way.
You can count on us to handle your case the right way, with integrity, respect, and transparency.
We ARE TRANSPARENT
We don’t play games and we don’t hide the ball.
FREE Confidential Case Review (985) 240-9773Communication
At LJB Legal, we believe honest and clear communication is essential. You should expect regular updates by phone, email, text, or letter. We want you to feel comfortable sharing your questions, concerns, or frustrations—so we can work through them and stay on the same page.
We aim to check in at least once a month, often more frequently. But if something important happens in your case, we’ll reach out sooner. We’ll also keep you informed when:
- Your case is filed;
- A settlement demand or offer is made;
- A key motion is filed or decided; and
- Your case is dismissed or closed.
We try to respond to calls and messages as soon as possible, often within the same day. But please understand that sometimes things like trials, hearings, emergencies, or family issues may delay our response.
One important note: Loyd does not take unscheduled phone calls or meetings. He usually checks and answers emails once a day. This helps him stay focused on fighting for your case and giving each client his full attention.
We want you to feel heard, respected, and informed every step of the way.
We ARE COMPASSIONATE
Emotionally intelligent listeners with positive attitudes.
FREE Confidential Case Review (985) 240-9773Decision Making
You hired us because you need experienced help, and we take that responsibility seriously. Good decision-making starts with good communication.
We’ll make the big decisions together like whether to settle or go to trial. You’ll always have the final say on whether to accept a settlement.
For day‑to‑day legal decisions, like when to request records, whether to give the other side more time, or what questions to ask at a deposition, we make those calls. That’s part of what you hired us to do.
We’ll always explain what’s happening and why. You won’t be left wondering what’s going on or feeling out of the loop. We’re here to guide you, work with you, and make sure your voice is part of every major step.
Knowledge
We know the rules, the deadlines, and the legal process for the kinds of cases we handle. We’ve spent years learning how the system works—and how to make it work for our clients.
But we won’t pretend to know everything off the top of our heads. The law changes. New cases get decided, new laws are written, and every case brings its own twists.
Our promise is simple: if we don’t know something, we’ll tell you. Then we’ll go find the right answer. That’s part of our rule—no games, just honest answers and real work.
Fair Representation
When you hire us, you get honest, compassionate representation. We won’t play games, and we won’t make promises we can’t keep.
We’re here to fight for you—but we won’t cross ethical lines to win. That means we won’t lie, bend the rules, or risk our law license and reputation for any case. It took years of hard work to build what we have, and we’re not going to throw it away.
There’s no way to guarantee a result. Judges and juries can surprise you, and the facts or law may not always be on your side. What we can promise is this: we’ll show up, do the work, tell you the truth, and treat your case with the respect it deserves.
That’s what fair representation really means.
What We Expect from Our Clients
Communication
Communication goes both ways. We’ll keep you informed, and we expect you to do the same. Let us know your preferred way to communicate: email, phone, text, or mail. Loyd prefers email, but we’ll work with what works best for you.
If your phone number, email, or address changes, tell us right away. When we reach out, try to respond within 24 hours, especially if something is time-sensitive. We’ll usually send a monthly update request. Please reply. It’s the easiest way to keep your case moving and make sure we have the latest info.
One thing we ask: if you call, email, or text and don’t hear back immediately, don’t message again right away. We give every client the time and attention their case deserves, and sometimes that means it may take up to 2 business days to respond. If you don’t hear from us by then, feel free to follow up.
But if we’re not responding fast enough for your comfort, or you’re sending multiple messages in one day, we may need to talk about whether our communication styles match. The same goes if you expect instant replies but take days to respond to us. We need to work as a team.
Be Receptive and Open-minded
We’ll always be upfront with you, even if it’s not what you want to hear. That could mean pointing out legal weaknesses in your case or explaining why the value isn’t as high as you thought. Stay open, ask questions, and work with us to build the best strategy for your situation.
Participate in Your Case
If we ask for documents, messages, or other info, help us out. That might mean digging through old boxes or setting time aside to prep for a deposition. Your effort now can make a big difference later. A strong case is built together.
Honesty
This one is simple. Don’t lie, don’t hide things, and don’t destroy evidence. We can work with “bad facts” if we know about them early. But if something harmful comes out during the case that you kept from us, there may be nothing we can do. We don’t play games, and we expect the same from you.
Obtain and Follow Through On Treatment
Your medical treatment matters. The type, frequency, and cost of your care are key parts of how your injury is valued. It’s your responsibility to get the treatment your doctor recommends and to keep up with it.
We won’t pressure you into getting injections or surgery you’re not comfortable with. We’ll let you know how those choices could affect your case, but the decision is yours. If you have health insurance, use it. If you’re struggling to find or afford treatment, let us know. We’ll help where we can.
Have Realistic Expectations
We cannot guarantee your case’s outcome. We’re here to fight for you, but we can’t promise how your case will end. There are too many unknowns: injuries, insurance, courts, juries, judges. We’ll do our part, but you need to stay grounded. DO NOT BELIEVE ALL OF THE AWARD AMOUNTS YOU SEE ON T.V., READ ON BILLBOARDS, OR HEAR ON THE RADIO. Each case is different.
Above all – remember, our attorney-client relationship is a partnership. We want to work together to get the best possible result for you and one you can feel confident in years later.
