Tho a process like this is stressful I felt at ease during all of it. The communication was clear, current, and fast. I felt respected, heard, and understood as an individual. I love the app as it made me feel at ease to communicate and document at anytime as situations arose and where not always during traditional 9-5 work hours. I was also impress at the speed of having a situation as mine resolved. Thank you for all that you did.